Shipping and Return Policy

All credits for shortages, damages or order errors must be approved by your sales representative and reported to the Telman/Canteen Service Team at (484) 751-0417 or (610) 349-1715 within 24 hours of delivery. Please have the invoice number & item number when calling in, to ensure proper credit. product not purchased through Telman with NOT be honored for credit.

Any damaged product must be reported to our Customer Service Department within 24 hours of delivery to receive credit. With respect to all merchandise, it is the responsibility of Telman to see that all products ordered are correct and delivered in saleable condition. All refrigerated/frozen products are in code with at least 14 days of selling time (no short dating). Please let us know if we do not meet any of these guidelines.

All orders placed by noon will receive delivery on the next business day. We are closed most federal holidays and orders made after noon the previous day will be sent out on the next business day.

When paying invoices by check, credit card or money order, please indicate your invoice PHL numbers, account number and any credits that you are using. This will help to ensure proper credit to your account.

Our credit department closely monitors the activity on our customers’ accounts. Continuous late payment of invoices will result in your next order NOT being shipped until all invoices are paid up to date.

When a check bounces, it is automatically re-deposited by our bank. Once a check has been returned either 1st time NSF or charged back (2nd time NSF), no merchandise will be shipped until the invoice is paid in cash/ cashier’s check. We may request an online bank statement. In all cases you will be contacted by our credit department or your account representative.