Shipping and Return Policy

Credits/RGA

All credits for shortages, damages or order errors must be approved by your sales representative or reported to the Telman/Canteen Service Team at (800) 806-7596 or (610) 349-1715 within 24 hours of delivery. Please have the invoice number & item number when calling in, to insure proper credit. Product not purchased thru Telman with NOT be honored for credit.

Damaged Product, and Short Dated Product

Any damaged product must be reported to our Customer Service Department within 24 hours of delivery in order to receive credit. With respect to all merchandise, it is the responsibility of Telman to see that all products ordered are correct and delivered in saleable condition. All refrigerated/frozen products are in code with at least 14 days of selling time (no short dating). Please let us know if we do not meet any of these guidelines.

Shipping

All orders placed by noon will receive delivery on the next business day.

Invoice Payments

When paying invoices by check, credit card or money order, please indicate your invoice numbers, account number and any credits that you are using. This will help to insure proper credit to your account.

Cash Payments/Bank Bags

Cash Payments must be in bank bags that will be provided to you from your Telman Representative. For checks, please list your account number, account name & the amount of the cash enclosed in the area provided on the bank bag. Our drivers & sales reps DO NOT COUNT CASH. These payments must be ready when using bank bags.

Late Payment

Our credit department closely monitors the activity on our customers accounts. Continuous late payment of invoices will damage your credit rating and may result in a change of terms on your account. If you have past due invoices, your next order WILL NOT be shipped until all invoices are paid up to date.

Returned (bounced) Checks

When a check bounces, it is automatically re-deposited by our bank. Once a check has been returned either 1st time NSF or charged back (2nd time NSF), no merchandise will be shipped until the invoice is paid in cash/cashier’s check. We may request an online bank statement. In all cases you will be contacted by our credit department or your account representative.